CHANGE
RIBR Strategic Execution
CASE STUDIES
High Impact Outsourcing
Global Electronics Manufacturer
After self-managing logistics and distribution for over 30 years, the client faced a significant and complex change impacting distribution capabilities across four divisions and over 100 logistics management and staff.
The transition required careful handling to maintain performance levels and staff engagement.
Approach
Concept to Completion Leadership: oversight of the entire change process from initial concept through to completion, ensuring strategic alignment and meticulous planning.
Negotiation of Outsourcing Agreement: Negotiated the outsourcing agreement and terms, including the construction of a new site to support the transition. Ensured favorable terms that aligned with the client’s strategic goals.
IT System Migration: Managed the migration of IT systems to integrate seamlessly with the 3PL provider, ensuring continuity and efficiency.
Process Re-engineering: Re-engineered existing processes to align with the new outsourced model, optimizing workflows and improving operational efficiency.
People Engagement and Communication: Focused extensively on engaging the people involved in the transition. Built trust through integrity and consistent communication, addressing concerns, and ensuring transparency throughout the process.
Project Management and Change Leadership: Provided robust project management and change leadership, guiding the organization through the transition. Fostered a culture of trust and collaboration, ensuring all stakeholders were aligned and committed to the change.
Results
Maintained Performance Levels: Successfully transitioned to the new outsourcing model while maintaining high performance levels across all divisions.
High Staff Engagement: Ensured high levels of staff engagement and morale throughout the change process.
Seamless Transition: Achieved a smooth transition with minimal disruption, leveraging effective negotiation and issue resolution strategies.
Enhanced Trust and Communication: Built strong trust and communication channels with staff, ensuring a smooth and collaborative transition.
Conclusion
Through this high-impact outsourcing change, the global electronics manufacturer successfully transitioned to an outsourced logistics and distribution model, maintaining operational performance and staff engagement. This case reflects the capability to manage complex strategic change execution (SCE) projects, delivering impactful results through strategic negotiation, robust project management, and effective people engagement.
Revitalising
The Supply Chain
Major Food Manufacturer
A major food manufacturer with extensive export and domestic markets, experiencing unprecedented growth that strained its supply chain to the breaking point.
Challenge - The rapid growth led to severe pressure on the supply chain, affecting logistics, customer service, sales, quality assurance, transport, and warehousing. The company faced inefficiencies, delays, and increased operational costs, jeopardizing its ability to meet market demand.
Approach
Ready, Willing, and Able Assessment: Conducted a comprehensive assessment to identify bottlenecks and inefficiencies across multiple sites and functions, providing a clear structure for actionable improvements.
Strategic Change Success Map: Developed a detailed execution plan, aligning the company's growth strategy with specific, measurable objectives. Key initiatives included:
In-sourcing core activities to enhance control and efficiency.
Implementing new systems and RF (Radio Frequency) technologies to streamline operations.
Negotiating with service providers to optimize costs and performance.
Managing the transition between insourcing and outsourcing of 3PL (third-party logistics) providers.
Improving processes and relocating sites to better serve the market.
Execution Support: Led the execution phase, guiding management and staff through the changes across logistics, customer service, sales, QA, transport, and warehousing. Leveraged our proprietary SCE framework and Kotter’s 8 Accelerators of Change to ensure smooth and effective transformation.
Results
Scalable and Reliable Supply Chain: Established a robust supply chain capable of scaling with the company's growth.
Enhanced Operating Capability: Improved the operational capabilities, enabling the company to handle increased production demands.
Cost Reduction: Achieved significant operating cost reductions through process improvements and strategic negotiations.
Production Enablement: Enabled the manufacturing sector to lift production levels and meet market demand effectively.
Conclusion - Through our strategic change execution (SCE) approach, the food manufacturer successfully revitalized its supply chain, leading to sustained growth and improved operational efficiency. This case demonstrates how our tailored, IP-based frameworks and proven methodologies can drive significant and lasting change in a complex and rapidly evolving environment.
New Operating
Model Non Profit
A non-profit start-up heavily reliant on third parties for service delivery, facing increasing volumes and a national service coverage mandate.
As service volumes grew, the cost to serve became unsustainable, performance visibility was inadequate, and relationships were strained. With limited resources, tight timelines, and high risk to business continuity, a new approach was essential.
Approach
Diagnostic Assessment: Conducted an in-depth diagnostic assessment of the existing operating model to identify constraints and explore alternative models that could better support the growing demand.
Strategic Change Success Map: Developed a clear strategy and success map outlining the steps to transition to a new operating model. This included:
Identifying and sourcing new support partners to enhance service delivery.
Assisting the client in exiting current provider relationships smoothly.
Restructuring processes and operational footprint to increase control and visibility.
Facilitating the national transition to the new model within tight deadlines.
Advisory and Mentorship: Advised and guided the CEO and her team throughout the transition, providing strategic insights and ensuring alignment with the success map. Mentored the General Manager of Operations to build internal capability and ensure sustainable operations.
Execution Support: Led the execution phase, working closely with the client to implement the new operating model without disrupting service delivery. Leveraged our refined and targeted version of the strategic change execution framework to manage the transition effectively.
Results
Greater Control: The client gained greater control over their operations, reducing dependency on third-party providers.
Enhanced Visibility: Improved performance visibility, enabling better monitoring and management.
Cost Reduction: Significantly reduced core operating costs through optimized processes and strategic partnerships.
Seamless Transition: Achieved a smooth transition with no disruption to service, meeting all timelines and maintaining business continuity.